Return Policy

Policy Regarding PR Training, Uniforms, and Returns/Refunds

This policy outlines the procedures regarding payment, enrollment, uniforms, and the policy on returns and refunds for all 911 CPR training courses and uniform purchases.

1. CPR Training Courses:

  • Payment: Full payment for CPR training courses is required at the time of registration to secure a spot in the class. Accepted methods of payment will be clearly communicated during the registration process.

  • Enrollment Confirmation: Once payment is received, a confirmation of enrollment will be provided, which may include course details, date, time, and location.

  • Rescheduling: Participants may be allowed to reschedule their training session with a minimum of 4 business days' notice prior to the originally scheduled date, subject to availability. A rescheduling fee of $15.00 may apply.

  • Cancellation by 911 CPR: 911 CPR reserves the right to cancel or reschedule training sessions due to unforeseen circumstances or insufficient enrollment. In the event of cancellation by 911 CPR, participants will be offered the option to reschedule for a future date or receive a full refund of the course fee.

2. Uniforms:

  • Ordering: Uniforms can be ordered through web-site www.911cpruniforms.com, phoning, or coming into store. Detailed sizing charts and product descriptions will be provided to assist with accurate ordering.

  • Payment: Full payment for uniforms is required at the time of order placement.

  • Order Fulfillment: Please allow 7 - 14 business days for order processing and shipment/availability. Notification will be provided when the uniform is ready for pickup or has been shipped.

3. No Returns or Refunds:

  • CPR Training Courses: Due to the nature of the training services and the resources allocated upon registration, we do not offer refunds for cancellations or no-shows. Participants who provide the required notice for rescheduling (as outlined in Section 1) may be eligible to transfer their registration to another available session, potentially with a rescheduling fee.

  • Uniforms: Due to hygiene and inventory management reasons, we do not accept returns or offer refunds on uniform purchases. It is the responsibility of the purchaser to carefully review sizing charts and product descriptions prior to placing an order. We encourage careful consideration and review of all order details before finalizing the purchase.

4. Exceptions:

  • In the rare event of a defect in a uniform item upon receipt, please notify us within 2 business days of receiving the order. We will assess the issue and may offer a replacement of the exact same item, subject to availability. This exception does not apply to issues related to incorrect sizing or personal preference.

  • As stated in Section 1, a full refund will be issued if 911 CPR cancels a training session.

5. Contact Information:

For any questions or concerns regarding this policy, please contact us at:

(760) 819-9554 aha911cpr@gmail.com

By registering for a CPR training course or purchasing a uniform, you acknowledge that you have read, understood, and agree to abide by this No Returns or Refunds Policy